Careers
At Gorilla, we build powerful tools that help leading researchers around the world run behavioural and cognitive science experiments online — from reaction time studies to interactive games and AI tasks. Our mission is to create a better world based on evidence, not opinion, giving researchers the tools they need to make advances across the cognitive and behavioural sciences.
To do that, we need talented people like you. Sound like your kind of place?
Current Vacancies - Join Our Team!
Support Officer
As a Support Officer at Gorilla, you’ll be providing user support and improving online support documentation. You'll respond to support queries via our dedicated ticketing system as well as via email and social media, helping users to make the most of Gorilla’s tools. Using insights from support interactions, you'll also enhance our documentation and tutorials, and provide feedback to our development team to improve the user interface.
A Bit Of What We're Looking For
- Degree in Psychology or related field
- Excellent communication and digital skills
- Experience using Gorilla and research methods
- Proud yet pragmatic - you care about quality and have good attention to detail, but you know how to be effective and efficient
How To Apply
Please complete our online application form. You'll be asked to upload your CV and a video answering these three questions:
- What appeals to you about this role?
- Describe a customer service experience that you’ve had that made you want to come back?
- What is your all-time favourite board game or video game, and why?
We can't wait to meet you - good luck!
| Location | Remote (UK) |
| Salary | £26–30k + quarterly bonuses |
| Application Deadline | July 29, 2025 |
| Start Date | August/September 2025 |