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Subscriptions: FAQs

  • What are Tokens?
  • What Types of Subscription are there?
  • How do I Buy a Subscription?
  • How do I Access my Subscription?
  • Who is the Subscription Administrator?
  • Is there Support Documentation for Administrators?
  • Do I have to Use a University Email Address to be Added to my Department's Subscription?
  • How can I be Added to my Department's Subscription?
  • Can I Collaborate with Someone Outside my University?
  • How do I Request Tokens?
  • What counts as a ‘seat’ on a subscription?
  • How do I Transfer a Project's Ownership to Another User?
  • Due Diligence

What are Tokens?


To make Gorilla as accessible as possible at any level of budget, use of the Gorilla software is free and we only charge for access to the data collected. In this way, anyone can sign up for an account and collaborate with another user - at no cost. Students - who typically collect data from only a few participants - can use Gorilla cheaply. And researchers - who typically collect more data - pay a bit more for the same service.

The way we control access to the data collected is via Participant Tokens. You need to purchase one Token for each participant you intend to collect data from. Rejected participants will not consume tokens, as tokens are only consumed when they enter a Finish Node. Find out more in our How To: Participants guide and Pricing FAQ documents.

Note: Gorilla is not a participant recruitment service. If you wish to recruit participants through a recruitment service, you must arrange and pay for this through the recruitment service. Participant recruitment is a whole separate business to creating easy-to-use tool for experiment design - we leave this to the specialists! To find out more, check out our How To: Recruitment Policies Guide.

Pricing:

Current Pay-As-You-Go prices are shown here:

Discounts:

  • Match Funding:

You may also be able to claim half price tokens through Match Funding. Match Funding Tokens are our way of saying thank you for doing things that help us out - referring a friend or colleague, helping us diagnose a bug, or participating in a promotion. They effectively give you 50% off the price of tokens. Learn more here.

Subscriptions:

  • Our lowest token rate is only available to Universities purchasing a lab or department subscriptions. for a whole department. See next section for details.

Why do you charge per participant?

We incur very real costs each time a participant completes an experiment. We pay server fees and database fees. On top of this, we like to pay our staff a salary for the work they do. This covers the costs of the support desk and continued development of Gorilla.

Per participant pricing seems like the fairest approach, as it allows students to use Gorilla cheaply. For large well funded projects that typically use online recruitment services, the Gorilla fees are only a small addition to the participant fees.

What Types of Subscription are there?


We offer different types of subscription:

  • Pay-as-you-go:
    • This subscription type is best for individuals.
    • You can purchase tokens as you need them at the prevailing token rate online.
  • Metered Subscriptions for Labs:
    • This is designed for labs where a number of researchers will be using Gorilla and allows tokens to be shared among lab members
    • The base package of our lab subscription includes 10 users and 2,000 tokens, with the option to buy additional top-up packages
  • Metered Subscriptions for Departments:
    • This is best for departments that want to keep costs down, and are happy to take on some administrative burden.
    • The base package of our departmental subscription includes unlimited users and 5,000 tokens, with the option to buy additional top-up packages
    • Subscription members can then ask the subscription administrator for tokens, which the administrator can approve. The workflow is built into Gorilla so that this is easy and not time consuming.
    • The subscription can be set up so that all users on the subscription are automatically entitled to X (i.e. 50) tokens without needing approval. This can work well for universities using Gorilla for undergraduate teaching.

See our pricing FAQ or our pricing page for more information on our subscriptions.

To learn about renewing your subscription see our Renewals page.

If you have any questions or want to chat about the best subscription for you, just send us an email at info@gorilla.sc.


Optional Add-ons:

  • Support: We offer email and Skype support.
  • Teaching Tools: We have a suite of tools that make it efficient to teach using Gorilla.
  • Workshops: We can offer face-to-face training workshops.
  • Consultancy: We can offer bespoke consultancy at our prevailing data rate. Currently (2020) this is £1000 per day + VAT.

How do I Buy a Subscription?


You can now purchase subscriptions via the Gorilla website! You'll find the link to do this on your My Account page.

If you'd prefer us to issue you a quote or invoice in advance of payment, email us at info@gorilla.sc and we'll be able to organise this for you.

To see our subscription pricing, visit our pricing FAQ or our pricing page.


How do I Access my Subscription?


You can find your subscription status through 'My Account'.

If your department has a subscription, you will not need to pay per participant. If you think your department may have a subscription, check our list of institutions with subscriptions here.

If you think you should be on a subscription, please contact your department's Subscription Administrator, whose details can also be found on this page. If your subscription administrator is not listed, please contact us to be added to the subscription.


Who is the Subscription Administrator?


The Subscription Administrator is the person within your department (usually a technician) who has control of who is on the subscription.

They can add and remove people from the subscription at any time. This means that only people authorised to use the subscription benefit from your subscription.

On a metered departmental subscription, subscription administrators are also able to control token usage through a token request system.

Is there Support Documentation for Administrators?


Yes! Go here!

Do I have to Use a University Email Address to be Added to my Department's Subscription?


For the most part, yes. This ensures that your subscription is only being used by the right people.

However, in exceptional circumstances and with our approval, we allow you to add others to your subscription. Be aware that these members will be able to use your department tokens.

How can I be Added to my Department's Subscription?


If you are entitled to be added to your department's subscription, you may have already been added to your subscription. You can check your subscription status through 'My Account'.

If you have not been added to your department's subscription, and you have been given an enrolment code by your university, you can enter this from 'My Account'.

If you have not been added to your department's subscription, and you do not have an enrolment code, please contact your department's subscription administrator, whose details can be found on this page. If your subscription administrator is not listed, please contact us to be added to the subscription.

Can I Collaborate with Someone Outside my University?


Yes – you can collaborate with any Gorilla user anywhere in the world. And together you can choose whether or not to use tokens from your departmental subscription.

By default in Gorilla only the project owner can change recruitment policies and assign tokens. The project owner is the person that create the project folder in Gorilla. So, if Nick Hodges from Gorilla University adds Jo to a project, the tokens come from Nick (or his subscription). If Jo Evershed from Cauldron Institute adds Nick to one of her projects, the tokens come from Jo (or her subscription).

This prevents other researchers from running up a bill for their own projects at your department’s expense!

How do I Request Tokens?


If your department is on a metered subscription, you will need to request tokens. Your department will set a limit on the number of tokens that can be granted to each user automatically upon request, and any further requests will have to be approved by your Subscription Administrator. The workflow for this is built into Gorilla so that it is as easy and efficient as possible.

For more details see the Pricing FAQ page.

What counts as a ‘seat’ on a subscription?


A seat is the same as a user. If you have 10 seats on your subscription, that means you can have up to 10 users accessing your subscription.

How do I Transfer a Project's Ownership to Another User?


It’s easy for the Gorilla support desk to transfer projects between users. So, if you’ve already created a project before your department buys a licence, and your collaborator is the project owner, Gorilla Support can transfer ownership of the project between users.

Due Diligence


Universities often have internal due diligence processes that must be followed to allow procurement to proceed. All the information required can be found from this Due Diligence page.